Purchase Terms
Masrjkie® Purchase Terms
Thank you for shopping with Masrjkie®. By placing an order on our website, you agree to the following Purchase Terms. Please read them carefully before completing your purchase.
1. Order Confirmation
After placing an order, you will receive an order confirmation email containing your purchase details. Please ensure that your email address, shipping address, product selection, and quantity are correct before submitting your order.
Once an order has been confirmed, we will begin processing it as soon as possible.
2. Product Information
Masrjkie® strives to provide accurate product descriptions, images, sizes, materials, and usage information. However, slight variations in colour, texture, leaf shape, or appearance may occur due to lighting, screen settings, or manufacturing differences.
Our artificial plants and home décor products are intended for decorative use. Final appearance may vary slightly from product images.
3. Pricing & Payment
All prices listed on our website are shown in the applicable currency at checkout. Masrjkie® reserves the right to update pricing, promotions, discounts, and product availability at any time without prior notice.
Full payment is required at checkout. Orders will not be processed until payment has been successfully confirmed.
4. Order Processing
Orders are typically processed within the time frame stated on our website.
Processing times may be extended during:
- Peak sales periods
- Holidays
- New product launches
- High order volume periods
Once your order has been shipped, you will receive a shipping confirmation email with tracking details when available.
5. Shipping
Masrjkie® ships orders to eligible countries listed on our website.
Delivery times may vary depending on destination, customs clearance, weather conditions, and carrier performance.
Please ensure your shipping information is accurate. Masrjkie® is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete address details provided by the customer.
6. Order Changes & Cancellations
If you wish to change or cancel your order, please contact us as soon as possible after placing it.
We will make every effort to assist you. However, once an order has entered processing or has been shipped, it may no longer be possible to modify or cancel it.
7. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
For hygiene, quality control, and safety reasons, opened, used, damaged, or modified products may not be eligible for return unless they arrive defective, damaged, or incorrect.
Please contact customer support before sending any return. Unauthorized returns may not be accepted.
8. Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within a reasonable time after delivery.
To help us resolve the issue, please provide:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of packaging
- Shipping label image
Please keep the item and packaging until your request has been reviewed.
9. Product Usage Disclaimer
Masrjkie® artificial plants are designed for decorative purposes only.
Customers are responsible for using products appropriately and safely. Misuse of products, modification, or use outside intended purpose may void eligibility for replacement or refund.
10. Customer Responsibility
By purchasing from Masrjkie®, you agree to review product details carefully before placing an order.
Customers are responsible for:
- Reviewing product descriptions and specifications
- Understanding product dimensions and materials
- Ensuring suitability for intended use
Masrjkie® is not responsible for dissatisfaction caused by misunderstanding product details or misuse.
11. Contact Us
If you have any questions about your order or these Purchase Terms, please contact us:
Thank you for choosing Masrjkie®. We are committed to bringing realistic, stylish, and effortless greenery into your home and everyday spaces.