Shipping Policy
THE MASRJIKIE® JOURNEY
At Masrjkie®, we believe that thoughtfully designed artificial plants deserve thoughtful delivery.
Quality is not only about realistic design and durable materials — it is also about how your greenery arrives, ready to elevate your space instantly.
This Shipping Policy explains how Masrjkie® processes, ships, and delivers artificial plants and home décor products safely and efficiently to customers around the world.
Our Fulfillment Philosophy: Reliable Delivery for Effortless Green Living
Masrjkie® is a modern direct-to-consumer artificial plant brand.
To ensure consistent quality, affordable pricing, and reliable delivery, we partner with trusted global manufacturing and logistics providers specializing in home décor and artificial greenery.
By shipping directly through our fulfillment network, we are able to:
Ensure Product Quality
Every Masrjkie® product is carefully inspected before shipment to ensure realistic appearance, durability, and premium finish.
Keep Pricing Fair & Transparent
A streamlined global supply chain helps reduce unnecessary retail markups, allowing us to offer better value directly to customers.
Reduce Waste & Overhandling
Fewer warehouse transfers and optimized packaging processes help minimize waste, reduce damage risk, and lower environmental impact.
We appreciate your patience as we deliver greenery designed to enhance your space for years to come.
1. Order Processing Time & Shipping Fee
Every Masrjkie® order is carefully prepared to ensure your artificial plants arrive in perfect condition.
Order Processing Time:
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Standard processing: 2–4 business days
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Peak periods (sales/holidays): up to 5 business days
Shipping Fee:
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Flat shipping fee: $2.99 per order
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No hidden handling or packaging charges
2. Estimated Delivery Times
Masrjkie® ships through a global fulfillment network. Delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note: These delivery times are estimates. Customs processing and carrier delays may occasionally affect shipping speed.
3. Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking details.
Tracking Information:
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Tracking may take 1–3 business days to update after shipment
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International tracking updates may not appear daily — this is normal
Your order is safely moving through the logistics network toward your home.
4. Customs, Duties & Taxes
All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.
Any customs duties, import taxes, or local fees are the responsibility of the customer.
Masrjkie® is not responsible for delays caused by customs clearance.
5. Order Changes & Cancellations
To ensure fast processing, orders begin fulfillment shortly after placement.
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Changes or cancellations must be requested within 12 hours of purchase
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Once processing begins, orders cannot be modified or canceled
Please contact us as soon as possible if you need assistance.
6. Lost or Damaged Orders
Your satisfaction is important to us.
Damaged Items:
If your item arrives damaged, please contact us within 72 hours of delivery with clear photos. We will arrange a replacement.
Lost Packages:
If the carrier confirms your package is lost in transit, we will provide a replacement at no additional cost.
Need Assistance?
Our support team is always ready to help.
The Masrjkie® Promise
We are committed to delivering artificial plants that are realistic, durable, and beautifully designed — worth the wait and ready to transform your space instantly.
Masrjkie® — Bring Nature Home. Effortlessly.